Store Policy

This Store Policy page is provided for your convenience. It contains excerpts from our comprehensive Terms and Conditions. By making a purchase, you agree to this Store Policy and the full Terms and Conditions, which can be viewed here. In the event of any discrepancy, conflict or inconsistency, the terms contained within the full Terms and Conditions shall govern and prevail.

Delivery is limited to Australian addresses only.

MAILING, SHIPPING AND DELIVERIES

We use Australia Post as our courier for delivery of product(s) to customers. Please note that all delivery timeframes are estimates only. Once orders are dispatched, delivery times are subject to the schedules, terms, and conditions of Australia Post. While we aim for prompt dispatch, we cannot guarantee specific delivery dates as the service is dependent on our third-party courier.

Australia Post currently advises that their standard letter service takes 3 - 7+ business days, while their priority letter service takes 2 - 4+ business days. The standard letter service is the default mailing option for our products. You can choose whether or not you would like to pay an additional fee for the priority letter service when placing your order.

Mailing and shipping costs are calculated based on the weight and dimensions of your order and your delivery location. The exact mailing or shipping cost for your order will be displayed during the checkout process, before you are asked to finalise your payment.

We are responsible for ensuring your product is delivered to you in an acceptable condition and within a reasonable timeframe. If you do not receive your product within the expected timeframe, please contact us via our contact form so we may begin an investigation as to whether or not your item has been lost. If your item is confirmed to have been lost or cannot be delivered within a reasonable timeframe, we will issue you with a refund or replacement.

DELIVERY DISPUTES AND FRAUD PREVENTION

If a customer makes repeated claims for non-delivery or loss of product, we reserve the right to require that all future orders from that customer be shipped via a tracked or signed-for delivery method, or to decline the sale entirely, to protect against potential financial risk. This policy is implemented to manage our risk and is applied in a non-discriminatory manner.

REFUNDS, REPLACEMENTS & EXCHANGES

We do not offer returns or refunds for change of mind.

Under the Australian Consumer Law you may be entitled to a replacement, repair or refund if a product is confirmed to have a fault or failure that breaches an ACL guarantee. Upon receiving your order, if you encounter any issues, please contact us as soon as possible via this contact form, with your contact details, order number, a detailed description of the issue and clear photographs of the issue from different angles. We will then conduct an investigation and may begin the process of issuing a refund, repair or replacement. Please note, that the time period for a consumer guarantee claim will depend on the nature of the product, including its price and expected use. You will also need to support your claim with proof of purchase.